Support

Answers to common questions. If yours isn’t here, email us — a person reads every message.

Can you read my diary?
No. Without an account your diary never leaves your iPhone. When sync arrives, everything you write — entries, photos, tasks and categories — is encrypted on your device before it’s uploaded, with a key only your devices hold. Our servers store data they can’t read, so Soul Archive Ltd can’t read your diary, and can’t hand it to anyone else either.
What is the recovery key?
When you turn on sync, Folio shows a 26-character code. It’s the only way to unlock your diary on a new device if your other devices are gone. Save it somewhere safe — a password manager, or printed in a drawer. We never see it and can’t send it to you.
What if I lose my iPhone?
With sync on, your diary comes back on a new iPhone through iCloud Keychain, or with your recovery key — a code you save when you turn sync on. Because the diary is end-to-end encrypted, we can’t recover it for you: if you lose every device and the recovery key, it can’t be read. Without sync, your diary lives only on that iPhone, so export it from Profile → Your data now and then.
What happens when I delete something?
Entries (with their photos), tasks and categories go to Recently Deleted for 30 days, so you can restore them to the same day. After 30 days they’re deleted for good. You can also restore or delete them sooner from Profile → Your data → Recently Deleted.
Using Folio on the web
When the web app launches, you’ll sign in at folio.devilsense.com and unlock your diary by scanning a QR code with Folio on your iPhone, or with your recovery key.
Sync isn’t working
Your diary is always safe on your iPhone, and Folio catches up by itself when you’re back online. Check you’re signed in under Profile → Account. If it still says there’s a problem, email us and say what the screen shows.
Dictation or ✦ isn’t showing
Dictation needs a language Apple’s on-device speech supports; Profile → Dictation & Intelligence shows which one Folio is using. ✦ needs Apple Intelligence turned on, on an iPhone that supports it. Profile explains what’s missing on yours.
My sign-in code hasn’t arrived
Codes arrive within a minute. Check your spam folder, then ask for a new code after 30 seconds. Codes expire after 10 minutes.
Deleting my account
See Delete your account. Without an account there’s nothing on our servers: Profile → Your data → Erase data on this iPhone removes everything from the phone.
Can I get my diary out?
Yes. Profile → Your data → Export makes a JSON file of everything plus a zip of your photos, right on your iPhone.
Does dictation send my voice anywhere?
No. Dictation and the ✦ writing tools run on your iPhone with Apple’s on-device models. Audio isn’t stored and nothing is sent to us or anyone else.

Contact

Email support@devilsense.com. Please don’t include diary content; we never need it to help.

To report a security issue, email the same address with “Security” in the subject.